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OR010 – Lowering Costs and Improving Outcomes with Tom Mallon, Co-Founder and Chairman of Regent Surgical Health

Improving relationships between hospitals and physicians

OR010 – Lowering Costs and Improving Outcomes with Tom Mallon, Co-Founder and Chairman of Regent Surgical Health

Tom Mallon is co-founder and Chairman of the Board of Regent Surgical Health. Formerly the company’s Chief Executive Officer, Tom has significant experience in venture capital funds, turnarounds, and physician recruitment, and offers each facility his expertise on all aspects of clinical and financial operations. Started in 2001, Regent specializes in working with physician and hospital partners in the development, management, and turnaround of surgery centers around the country. Tom earned a Bachelor of Art from Denison University and his MBA from the Harvard Business School.

Hot Topic that should healthcare leaders agenda:  Two factors everyone should be focused on apart from getting passed the idea that the hospital is the center of the universe…
1. Lowering Cost – this is why we’re focused on surgery centers
2. Improve Service and Quality with repetitive procedures and stable teams
3. Alignment with physicians/surgeons by giving them a personal stake in the success of the system
Setbacks that you learned from:  Getting into a realm outside our wheelhouse and underestimating the complexity of running a hospital.  We found our strengths in surgical centers.
Proudest leadership moments:  Conversion of the ESOP program for Regent Surgical as it will allow the employees to continue the mission of decreasing healthcare costs and improving quality.  Now Chris Bishop is the new leader for the new season to take the company to the next level.  Faith is key and C12 was key in helping me through the tough times when my partner died.
An exciting project you’re working on:  Growing the Becker’s Hospital Review Executive meeting to a new level with the leadership of my partners, we’re hosting the brightest minds in healthcare.  Creating something exciting and interesting that entertains and teaches in a way that also improves health care.

Tom Mallon’s 101 Course to Outcomes Improvement

1.  What is the best way to improve healthcare outcomes?

Focused effort and Measurements.

2.  What is the biggest mistake or pitfall to avoid?

Letting individual agendas derail main agenda or the organization.  Alignment.

3.  How do you stay relevant as an organization despite constant change?

Keep your head above the clouds, know what your competitors are doing, know what’s right for your organization.

4. What is the one area or focus that should drive all else in your hospital?

Satisfied patients, fantastic outcomes.

Recommended book:

Think and Grow Rich – Napolean Hill (Above all principles, The Power of the Mastermind)

Closing thought:  Get your purpose right, get your people right.  Keep your purpose in focus.  Put together a team that complements each other to help execute goals.

The best way to contact Tom Mallon: 




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