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OR012 Improving the Healthcare Experience with Matthew Holt, Co-Founder Health 2.0

Episode 12

OR012 Improving the Healthcare Experience with Matthew Holt, Co-Founder Health 2.0

Matthew Holt is the founder of The Health Care Blog and, with Indu Subaiya, he runs Health 2.0, which has the leading conferences showcasing innovative technologies in health care, along with challenges, code-a-thons, education, expos and market intelligence.

In over 25 years in healthcare and healthcare IT as a generalist forecaster and strategist. He worked for renowned forecasting and polling organizations, conducted several groundbreaking in-depth studies about many aspects of health care, and delivered several keynote addresses.

Why Healthcare?  While at Stanford University, we were asked to write a research paper at Stanford University and I thought of writing about Japanese healthcare system. Later, a man showed up who’s studying Japanese healthcare and cross comparison with US healthcare system and I got the job for him to research the system. The same man advised me to get a degree and focus on health services research. I ended up on getting a job in Institute for the Future.

Hot Topic that should healthcare leaders agenda:  When moving from a healthcare system dealt with patients on a transactional point in time basis. Collecting data about patients and arrange healthcare to fit their healthcare experience to fit their lifestyle.

Conference coming up where people can go to: Health 2.0 Conference October 1 – 4 – 11th Annual Conference

What would be one or top 2 things you would recommend to a healthcare executive when it comes to implementation?

First, focus on customer, patient, citizen experience and improve the experience. Second, open up technology stack and allow other people build on top.

Matthew 101 Course on Outcomes Improvement:

1. What is the best way to improve healthcare outcomes?

Track them, track patients when they leave the vicinity for a long time

2. What is the biggest mistake or pitfall to avoid?

Not talking to patients about what their preferred outcomes, what they want before the procedure.

3. How do you stay relevant as an organization despite constant change?

The most important thing is to have compelling communication about the clarity of mission of the organization.

4. One area of focus that should drive everything else is:

Improving patient experience and meet patient’s expectation.

Matthew’s Recommended Books

Demanding Medical Excellence: Doctors and Accountability in the Information Age – Michael Millenson

Closing Thought: Outcomes mean different things for different people – focus on what happened and consequences rather than just the routines.

The Best Way To Contact Matthew:

Twitter – @boltyboy

The Health Care Blog

Health 2.0

Resources:

Healthcare 2.0 Fall Conference

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