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004 – Improving care and financial viability of health systems with Scott Alexander

Focus on the financial viability of the healthcare institutions

004 – Improving care and financial viability of health systems with Scott Alexander

Scott Alexander is the Vice-President of Innovation and Product Development for Mercy. He oversees the organization’s identification, development, and deployment of new non-provider revenue streams and guides the development of technology to better serve Mercy’s non-provider operations. Scott joined Mercy’s supply chain division, ROi, as head of sourcing, innovation, and marketing in 2015 with a decade of healthcare experience. Prior to Mercy, he worked for Medtronic/Covidien, Nasolux, and The Innovation Factory in roles spanning marketing, sales, strategy, innovation, and venture capital.

Scott graduated Summa Cum Laude, with Honors from the University of Georgia with degrees in Marketing and Management Information Systems. He received his MBA from Wake Forest University with a concentration in Finance. He holds over one dozen patents and patent filings in the field of medical technology and healthcare information systems.

Scott Alexander’s 101 Course to Outcomes Improvement

1.  What is the best way to improve healthcare outcomes?

          Set a compelling Vision.

2.  What is the biggest mistake or pitfall to avoid?

          Ensure the environment is conducive to success.

3.  How do you stay relevant as an organization despite constant change?

          Trust your people to do the work, be present and intervene when necessary.

4. What is the one area or focus that should drive all else in your hospital?

          Know your mission and surround yourself with people that will help create it.

Recommended books:

The Lean Startup – Eric Rise

The Art of Selling – Tom Hopkins

Death be not proud – to remind of your WHY you’re in healthcare

Closing thought:  Look around and figure out how to take care of others and create the environment for success.  Without margin, there is no mission.  You have to have A+ players and surround yourself with the right people and trust them to fulfill their roles in the mission.

The best way to contact Scott Alexander: 



About Mercy

Mercy, named one of the top five large U.S. health systems in 2016 by Truven, an IBM company, serves millions annually. Mercy includes 43 acute care and specialty (heart, children’s, orthopedic and rehab) hospitals, more than 700 physician practices and outpatient facilities, 40,000 co-workers and more than 2,000 Mercy Clinic physicians in Arkansas, Kansas, Missouri, and Oklahoma. Mercy also has outreach ministries in Louisiana, Mississippi, and Texas.