008 – Creating Connected Communities Through Data Science with Steve Miff, President and CEO at PCCI

Giving back to patients in their time of biggest need with the use of analytics

008 – Creating Connected Communities Through Data Science with Steve Miff, President and CEO at PCCI

Steve Miff is the President and CEO at PCCI.  He is a seasoned executive & growth champion with 20+ years experience driving revenue through the launch of innovative products and channel partnerships across the healthcare continuum, particularly in healthcare analytics and consulting.  He is a national thought leader with over 100 peered-reviewed and independent thought leadership publications.

Steve earned his Ph.D. and MS degrees in biomedical engineering and a BA in economics from Northwestern University. He has been an adjust professor of Biomedical Engineering for 5 years. He served on the Senior Board of Examiners for the Baldrige National Quality Program and on the Executive Quest for Quality Prize Board Committee for the American Hospital Association. He is on the Editorial Board for the Journal of the American Health & Drug Benefits and on the Advisory Board of NurseGrid, Inc.

Why Healthcare?  Steve comes from a family of physicians and he always wanted to give to patients in their time of biggest need with the use of analytics.

Hot Topic that should healthcare leaders agenda:  How do we deliver more personalized and precision medicine?  Analytics and integration of care with communities and social services so we can influence the social determinants of healthcare.
How have you created results by doing things differently?  The success we’ve had is due to the time spent with various stakeholders in technical, legal and administrative groups in order to get the system off the ground.  We address the human element and make specific models targeting specific indications (like pediatric asthma).
Setbacks that you learned from:  “Fail early and fail often.”  In 2008-2009 while at SG2 we built an algorithm for a value index that provided many useful metrics.  It was powerful, elegant in design, however, it did not take off.  Lesson learned:  If you build an outstanding product that is useful and elegant (a nice to have vs. a need to have) and if there is no incentives to change, the market will not adopt it.  Innovation must be grounded in solving real problems.
“Let’s not lose track of the fact that we are making progress.”
Proudest leadership moments:  Joining the PCCI team.  Really proud to reimagining the way we’re going to be addressing our healthcare problems.  Also super proud of the team at PCCI.
Exciting Project:  Doing things like using the Amazon Echo to help address issues with medication management and other things to reach patients in their home.  Working together with the support of Parkland Health is a great opportunity.

Steve’s 101 Course on Outcomes Improvement:

1.  What is the best way to improve healthcare outcomes?

Work upstream and concurrently address social determinants of health.

2.  What is the biggest mistake or pitfall to avoid?

Innovate but focus on real problems at the point of care.  Involve all stakeholders ina concept design.

3.  How do you stay relevant as an organization despite constant change?

Be both a listener and learning organization.  Stay connected to patients, providers, community, and government.  Focus on who you are and what you do best.

4.  One area of focus that should drive everything else is:

Start with your people.  Create a sustainable culture to help drive your mission.

Steve’s Recommended Books
Band of Brothers – Stephen Ambrose
Closing Thought:  The more we learn from each other and the more we collaborate the farther we’ll go.
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