Outcomes Rocket
Revolutionizing Patient Communication with AI: Vijay Verma, VP of Product Management at TeleVox
May 5, 2025
Good clinical outcomes are built on strong communication platforms and experiences.
In this episode, Vijay Verma, Vice President of Product Management at TeleVox, discusses how the organization helps bridge the communication gap between healthcare providers and patients. He highlights the emerging impact of generative AI in reducing the burden on healthcare staff and improving patient care. Vijay addresses the common pain point of inefficient communication channels, emphasizing the need for personalized, proactive, and automated conversations across various platforms like voice and SMS. He also details TeleVox's solutions, including Smart SMS and Smart Voice, which leverage generative AI to provide persistent, actionable, and conversational experiences in multiple languages.
Tune in and learn how TeleVox is revolutionizing patient relationship management and engagement!
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Revolutionizing Patient Communication with AI: Vijay Verma, VP of Product Management at TeleVox
Good clinical outcomes are built on strong communication platforms and experiences. In this episode, Vijay Verma, Vice President of Product Management at TeleVox, discusses how the organization helps bridge the communication gap between healthcare providers and patients. He highlights the emerging impact of generative AI in reducing the burden on healthcare staff and improving patient care. Vijay addresses the common pain point of inefficient communication channels, emphasizing the need for personalized, proactive, and automated conversations across various platforms like voice and SMS. He also details TeleVox's solutions, including Smart SMS and Smart Voice, which leverage generative AI to provide persistent, actionable, and conversational experiences in multiple languages. Tune in and learn how TeleVox is revolutionizing patient relationship management and engagement! Resources: Connect with and follow Vijay Verma on LinkedIn. Learn more about TeleVox Healthcare on their LinkedIn and website.
