Outcomes Rocket

PatientPoint Chief Experience & Innovation Officer Shawn Nason on Blending Heart-Centered Design and Technology for Better Healthcare Experiences

Transforming healthcare requires a blend of technology, content, and heart-centered design that prioritizes patients. In this episode, Shawn Nason, Chief Experience and Innovation Officer at PatientPoint, shares insights on how his company empowers better health through its unique product portfolio, which includes interactive screens in waiting and exam rooms and back-office solutions. He emphasizes the importance of creating personalized, easy, and surprising experiences for patients, citing personal stories from his own cancer journey. Shawn highlights how PatientPoint uses content to drive behavior change, offering educational and entertaining material that simplifies healthcare processes for patients. Looking ahead, he discusses his company’s bold initiatives, such as expanding its innovation network and collaborating with industries outside of healthcare to transform the patient experience. Tune in and learn how PatientPoint is reimagining the future of healthcare by putting people at the heart of technology and design! Resources: Connect with and follow Shawn Nason on LinkedIn. Follow PatientPoint on LinkedIn and visit their website.