Lara has been a healthcare professional for twenty years. She works with all levels of hospital leadership implementing processes and systems to create a great experience for patients, physicians, and employees. Lara was the Chief Patient Experience Officer at JPS Health Network in Ft. Worth, Texas up until December 2022.
Lara spent 10 years working for a large healthcare consulting firm focused on service and operational excellence. As a consultant, Lara worked with thousands of hospital leaders and physicians at over 150 healthcare organizations. Her concentration on employee engagement, patient experience, and creating a culture of service has led to organizations achieving their highest outcomes in service, quality, finance, human resources, and growth. Lara has experience with large for-profit and not-for-profit healthcare systems, academic medical centers, and small rural hospitals.
Lara has a Bachelor’s Degree in Communications/Public Relations and is currently enrolled in the MHA program at the University of Cincinnati. She is also the author of a book titled, Believe in the Journey of Your Dreams.
Matt Troup, PA-C, currently serves as the Medical Director of Clinical Solutions at Memora Health. Before joining Memora, Matt began his clinical practice as a Physician Assistant working in inpatient Neurology and Neuro-Oncology at NorthShore University Health System in Chicago, Illinois. Matt then served as a Hospitalist Physician Assistant for 11 years in Chicago for Ascension Health. Matt has deep expertise in clinical informatics, focusing on clinical decision support, Epic EHR optimization, and medication management. Matt is passionate about transitions of care and medication reconciliation and has chaired several committees addressing both. He has been a clinical advisor to early-stage start-ups since 2021. When not hard at work, Matt can be found singing karaoke with his wife and adventuring as much as he can.
Memora Health is the leading technology platform for virtual care delivery and complex care management. Memora partners with leading health systems, health plans, life science companies, and digital health companies to transform the care delivery process for patients and care teams. The company’s platform digitizes and automates complex care workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication on their care journeys.