Burl Stamp is the President and Founder at Stamp & Chase. At Stamp & Chase, they help hospitals and health systems boost organizational performance by improving the patient experience, building loyalty, promoting a culture of safety and increasing employee engagement. Working collaboratively with senior leaders, physicians, middle managers and frontline staff, their firm focuses on developing critical thinking skills in communication that contribute to individual and organizational success.
Prior to launching Stamp & Chase, he served several leading health care organizations in senior management roles. After starting the first strategic planning and marketing department at St. Louis Children’s Hospital, he launched the highly successful Answer Line in 1989 to provide reliable, accessible health advice to families. He went on to lead pediatric service line development for BJC Healthcare. As president and CEO of Phoenix Children’s Hospital, he spearheaded development and construction of the first comprehensive, freestanding health care campus in Arizona dedicated to pediatrics.
He’s the author of the book “The Healing Art of Communication,” creator of CAREmunication®, a comprehensive training and professional development program designed to help health care providers improve communication, and a frequent speaker on communication, leadership and strategy. He serves on the Boards of Directors of Southeast Health, an integrated system serving patients in southeast Missouri and southern Illinois, and Friends of Confluence Academy, a charter school in St. Louis. He’s also served on the Board of Directors of the Society for Healthcare Strategy & Market Development of the American Hospital Association.
Why Healthcare? I found healthcare through my interest in marketing. I was looking for a job the first job I got happened to be in the hospital and I love it. I love the industry, I love the people who work in healthcare. I love the impact you can have on individual patient and society and I stayed.
Hot Topic that should healthcare leaders agenda: Engagement – patient and staff perspectives.
Setbacks that you learned from: Earlier in my career, I was far more focused on my personal achievement. I learned from someone that I need to pay attention to developing the people working for me. That has changed the way I look at my work and it also dramatically influenced the work we do at Stamp&Chase.
What are you doing to raise the standards of your employees? Give our staff a little bit of encouragement. We have to create an environment and culture that really nurtures staff. We can deliver all the metrics, financials and number side if we embrace the power and dedication of the staff to deliver the mission.
Proudest leadership moments: I am most humbled and proud when clients tell us that they like that we practice what we teach.
Exciting Project: A brand new mobile application with leadership tools we have developed.
Burl 101 Course on Outcomes Improvement:
1.What is the best way to improve healthcare outcomes?
2. What is the biggest mistake or pitfall to avoid?
Assuming that the things in the past will make us successful in the future
3. How do you stay relevant as an organization despite constant change?
Focus on the core work, the foundational work, and innovation
4. One area of focus that should drive everything else is:
The people I work in healthcare are the best people in the world and finding ways to help them be at their very best is incredibly rewarding, I think it is an important work within our industry. It’s work we’re very fortunate to do with great after organizations across the country.
The Best Way To Contact Burl:
Linkedin – Burl Stamp