Bradley Kruger, M.A., Ed., M.B.A.is a performance-driven Senior Executive offering over 25 years of comprehensive achievements in identifying innovative, strategic opportunities and applying team development techniques across diverse geographies to transform customer experience. Recognized nationally and internationally for using the voice of the customer to design enterprise-wide frameworks that create exceptional patient safety, service, and quality outcomes across the care continuum.
Mr. Kruger has successfully led multidisciplinary teams that developed and implemented cost-effective, multimillion- dollar transformational care models across complex integrated delivery networks. Highlights include implementation of innovative hybrid interventional cardiology suites, hepatitis C population health programs, and achieving significant cost reductions across episodes of care. Mr. Kruger has presented and published on utilizing Blue Ocean Strategies to grow new markets, developing strong industry partnerships, and utilizing customer feedback to bridge health disparities.
In his current role at Advocate Aurora Health, Mr. Kruger oversees Patient Experience and the Global & Executive Health Program. He is responsible for the overall strategic vision and tactical plans to ensure a consistent and personalized experience for patients, families, and loved ones across all consumer touch points. Advocate Aurora Health cares for nearly 3 million people across 26 hospitals and 500 outpatient clinics in Illinois and Wisconsin in the United States.
Memora Health is the leading technology platform for virtual care delivery and complex care management. Memora partners with leading health systems, health plans, life science companies, and digital health companies to transform the care delivery process for patients and care teams. The company’s platform digitizes and automates complex care workflows, supercharging care teams by intelligently triaging patient-reported concerns and data to appropriate care team members and providing patients with proactive, two-way communication on their care journeys.